Agreements

Service Agreement & Repair Authorization

1. Client & Device Information

  • Client Name: ____________________________________________________

  • Phone Number: ______________________ Email: _____________________

  • Device Description (Make/Model): __________________________________

  • Serial Number / Service Tag: _______________________________________

  • Passcode / Windows Password (If Required): ________________________

2. Authorization of Access
By signing below, the Client grants JSP Computers and its technicians full permission to access the device's internal hardware and software systems as necessary to diagnose, repair, and test the equipment. This includes, but is not limited to:

  • Opening the device casing to inspect, clean, repair, or replace internal physical components.

  • Accessing the operating system, user profiles, file directories, and software applications to troubleshoot errors or verify system functionality.

3. Data Loss & Liability Release

  • Data Responsibility: The Client understands that data loss can occur during any hardware or software repair. JSP Computers is not responsible for any data loss, corruption, or recovery. It is the Client’s sole responsibility to back up all important data, files, and software programs before surrendering the device for service.

  • Pre-Existing Conditions: JSP Computers is not liable for structural or component failures that occur during standard diagnostic testing due to pre-existing hardware degradation (e.g., brittle plastic clips, water damage corrosion, or degraded microchips).

4. Alignment with Delivery, Payment, and Warranty Terms
The Client acknowledges that this Service Agreement is bound to the following companion policies:

  • Travel Fees: Mobile services within Box Elder (Region 1 Only), Davis, and Cache counties are subject to the tiered mileage rates outlined in the Credit Card Authorization Agreement, calculated via the shortest available route.

  • Payment Authorization: A credit card will be secured on file. The travel fee is processed immediately upon device pickup, while final repair costs are captured upon service completion.

  • Warranty Activation: All completed labor is backed by a 30-Day Limited Labor Warranty, which officially activates on the day the device is signed for via the Completion of Delivery Agreement.

5. Consent & Signature
I certify that I am the legal owner of this device, or have the explicit authority of the owner to authorize these services. I have read, understood, and agree to all the terms, liabilities, and disclosures outlined above.

Client Signature: _______________________________________ Date: _______________

Credit Card Authorization Agreement

Customer Information
Customer Name: ____________________________________________________
Phone Number: ____________________________________________________
Email Address: ____________________________________________________

Cardholder Billing Information
Billing Address: ____________________________________________________
City, State, Zip: ____________________________________________________

Credit Card Details
Card Type: [ ] Visa [ ] MasterCard [ ] Amex [ ] Discover
Account Number: ____________________________________________________
Expiration Date (MM/YY): ________ / ________ CVV/CVC Code: _________

Travel & Pickup Fee Rates

  • Box Elder (Region 1 Only): $1.00 per mile (Note: Service is limited to Region 1; western rural routes are excluded)

  • Davis County: $2.00 per mile

  • Cache County: $3.00 per mile

Distance Calculation Policy: Distance is calculated based on the shortest available driving route from the JSP Computers main office to the client's pickup location.

Total Round-Trip Mileage: ________ miles | Calculated Travel Fee: $________

Authorization and Terms
By signing below, you, the Cardholder, authorize JSP Computers to charge the credit card listed above for the services detailed below:

  1. Immediate Travel/Pickup Fee: The calculated travel fee based on the county rates above is non-refundable and will be processed immediately upon equipment pickup.

  2. Delayed Service Charges: You authorize JSP Computers to securely hold this card information on file and to charge the final, approved balance for parts and labor upon the successful completion of the repair services.

  3. Approvals: JSP Computers will not exceed the initial repair estimate without obtaining your verbal or written consent. Once final approval is given, the card on file will be processed before or at the time the repaired equipment is returned to you.

I certify that I am an authorized user of this credit card and that I will not dispute the payment with my credit card company, provided the transactions correspond to the terms indicated in this agreement.

Cardholder Signature: _________________________________ Date: _______________

Completion of Services & Acceptance Agreement

1. Customer & Device Information

  • Customer Name: ____________________________________________________

  • Device Model/Serial Number: ________________________________________

  • Original Service Ticket #: ___________________________________________

2. Final Invoice Summary

  • Parts Total: $____________________

  • Labor Total: $____________________

  • Travel Fee (If Applicable): $____________________

  • TOTAL AMOUNT CHARGED: $____________________

  • [ ] Paid via Authorized Card on File | [ ] Paid via Alternate Method: _____________

3. Customer Acknowledgment & Acceptance
By signing below, the customer acknowledges and agrees to the following terms:

  • Successful Delivery: The described repair services have been fully completed to my satisfaction. I have inspected the device, verified that it powers on, and confirm that the original issues have been resolved.

  • Warranty Alignment: I understand that this work is covered strictly under the JSP Computers 30-Day Limited Labor Warranty, beginning on the date signed below. Any hardware parts replaced are subject to their respective manufacturer's warranties, as outlined in the original intake agreement.

  • Software/Data Exclusion: I acknowledge that JSP Computers is not responsible for data loss, software updates, or malware/virus infections that occur after the device is returned to my possession.

  • Finality of Payment: I authorize the final payment amount listed above. I agree that the services have been rendered fully and properly, and I will not initiate a credit card chargeback or dispute for these completed services.

4. Signatures

Technician Signature: ___________________________________ Date: _______________

Customer Signature: ____________________________________ Date: _______________

Completion of Delivery Agreement

1. Delivery & Device Details

  • Customer Name: ____________________________________________________

  • Delivery Address: __________________________________________________

  • County: [ ] Box Elder (Region 1) [ ] Cache [ ] Davis

  • Device Model/Serial Number: ________________________________________

  • Associated Service Ticket #: _________________________________________

2. Delivery Travel Fee Breakdown

  • Round-Trip Mileage: ________ miles (Calculated via shortest available route)

  • County Rate: [ ] $1.00/mi (Box Elder R1) [ ] $2.00/mi (Davis) [ ] $3.00/mi (Cache)

  • Delivery Travel Charge: $____________________

  • [ ] Pre-paid via Authorization Form | [ ] Charged to Card on File Upon Delivery

3. Delivery Acceptance & Warranty Activation
By signing below, the customer acknowledges and agrees to the following terms:

  • Physical Receipt: I confirm that the repaired equipment listed above has been safely delivered to my location by JSP Computers.

  • Operational Verification: I have inspected the equipment upon delivery, verified that it powers on successfully, and confirm that the requested services have been completed to my satisfaction.

  • Warranty Activation Date: I understand that the JSP Computers 30-Day Limited Labor Warranty for this service officially begins today, the date of this delivery sign-off.

  • Final Authorization: I verify that all delivery fees and final repair charges are accurate. I authorize JSP Computers to process any remaining balances on my card on file and agree not to dispute or chargeback these legitimate business fees.

4. Signatures & Handover

Delivering Technician Signature: _________________________ Date: _______________

Receiving Customer Signature: ___________________________ Date: _______________

Limited Repair Warranty Policy

1. Service & Labor Warranty
JSP Computers warrants all repair services and technician labor for thirty (30) days from the date of completion or pickup. If the original issue returns within this period due to defective workmanship or improper installation, we will diagnose and resolve the problem at no additional labor cost.

2. Parts & Hardware Coverage
JSP Computers does not manufacture hardware components. Any new or refurbished replacement parts installed during service are covered strictly by the respective manufacturer’s warranty (typically 1 to 3 years, depending on the component).

  • Within the 30-day labor warranty, we will manage the manufacturer’s part replacement process at no additional charge.

  • After 30 days, any labor required to diagnose, remove, or reinstall a manufacturer-warranted part will be billed at our standard current labor rates.

3. Policy Exclusions
This limited warranty strictly covers hardware defects and physical technician labor. It does not cover:

  • Software & Malware: Operating system configurations, virus/malware removal, data recovery, and third-party software issues are entirely excluded. No warranties are provided on software, as user behavior can alter software environments immediately after service.

  • Accidental Damage: Any damage caused by drops, physical impact, liquid spills, electrical surges, or environmental neglect post-repair.

  • Third-Party Tampering: This warranty is immediately voided if the device is opened, altered, or repaired by anyone other than a JSP Computers technician after the service date.

4. How to Claim Warranty Service
To initiate a claim, the device must be returned to JSP Computers within the 30-day labor warranty period. We will perform a diagnostic evaluation to verify if the issue is directly related to the original repair.